Mediocre at best and largely ignored as near as I could tell. We had 2 chicken diners with 3 sides for $40. Think shopping mall food court with 4 outlets. There is a no smoking area but everything is on one floor and no one enforces or pays attention to the no smoking area. The casino is built on poles, I assume to protect from flooding but it is very off putting. First, get used to the floor shaking like you are on a street car in some casino locations. This is a review of the casino not the hotel. I was looking forward to our first visit to the new Caesars. I’d fire the entire senior staff and threaten the rest if they ever talked smart to my customers they’d be gone. Same on floor, no jackpots.īottom line, place is ran by a bunch of hillbillies that do not have a clue what customer service is.

Nobody wins either, seen two people pouring hundreds in a $25 machine, $50 a pull and nothing. Upon entering the casino, they have these rude guards that make you go thru a metal detector then want your drivers license.

All the while many around me smoking with stink weeds hanging from lips and they say nothing to these idiots spraying me with their toxic smoke. I went to the bar and got a coke and went to a machine and lowered my mask to take a drink, when this evil looking slot attendant came over yelling at me to take a sip, pull the mask up and down. Management is like ostriches who have their heads right in the sand. This has to be the worse casino Harrahs has.įirst, the awful place is ran by rude guards and slot attendants.

New albany casino